FAQ
Find answers to our most frequently asked questions.
Shipping & Returns
How long will it take to receive my order?
Orders are typically processed within 2–4 business days. Once shipped, delivery takes 3–7 business days depending on your location within the U.S.
For other countries, please contact us at contact@tenzerothree.co
Can I modify or cancel my order after it’s placed?
We begin processing orders quickly to ensure fast delivery, please reach out to us as soon as possible and we’ll do our best to accommodate any changes.
Can I return or exchange an item?
Yes. We accept returns and exchanges within 7 days of delivery, as long as the item is unworn, undamaged, free of perfumes, and has all original tags attached. Please review our Return Policy for full details.
Support & Customer Experience
How can I contact your team with questions?
You can email us any time at contact@tenzerothree.co or reach out through our contact form. We typically respond within 24–48 hours.
What if the item I want is sold out?
Sign up for notifications on the product page and let us know you’re interested! If enough customers request a restock, we will do our best to bring it back.
How can I support 1003 beyond shopping?
We love and appreciate your support in all forms—follow us on Instagram, share our story, or leave a review if you’ve purchased from us. Every bit helps grow this vision.
Do you offer gift cards?
At this time, we do not offer gift cards. We’re working on new ways to expand our offerings in the future.
How can I stay updated on new releases and events?
Join our email list and follow us on Instagram and TikTok @tenzerothree.co for the latest drops, behind-the-scenes content, and upcoming announcements.
How can I share my 1003 look or experience?
Tag us on Instagram and TikTok using @tenzerothree.co - We love seeing our pieces in the real world and may feature you on our page or in our stories!
Product & Design
How often do you release new collections?
We don’t follow traditional fashion seasons. Instead, we release collections intentionally, prioritizing quality and storytelling over quantity or trend cycles.
What sizes do you offer?
We currently offer sizes XS–XL. We’re working to expand our size range in future collections to celebrate even more body types and ensure every woman feels confident in 1003.
How do I care for my 1003 garments?
Each garment includes a detailed care label. To preserve the quality, structure, and longevity of your piece, we strongly encourage following the instructions on the label exactly as directed.
What materials do you use?
We use carefully selected, high-quality fabrics that offer structure, softness, and a flattering fit. Each fabric is chosen to complement the design and create a luxurious experience.
Will you restock sold-out pieces?
If demand is high, we will absolutely consider restocking. We encourage you to sign up for back-in-stock notifications on the product page and follow us on Instagram to share your interest.
Are your designs exclusive?
Yes. Every piece is made in limited quantities to maintain a sense of uniqueness and luxury for each customer.